Shipping policy

EXCHANGE AND RETURN POLICIES
1. Divanty Satisfaction Guarantee

JDA S.A.S wants to ensure that you are always satisfied with the purchase made, which is why we offer a satisfaction guarantee, which consists in the fact that you can return the product within thirty (30) days of receipt of the merchandise. It is important that you keep in mind that to return the product you must contact the number (+57) 4 6048231.


2. Legal and supplementary guarantee

If the product has defects, you can make use of the following guarantees:

A. The legal guarantee for the products marketed by JDA S.A.S, will be one (1) year, counted from the delivery of the product. The repair of the product is 100% free and takes ten (10) business days for its repair, counted from the time JDA S.A.S. receive the product.

B. Likewise, we want to maintain the connection you have with our brand and that is why, as hair product marketers, we offer you a complementary guarantee of 2 years for the youth line and 4 years for the professional line. This guarantee will apply in the following cases:

a. Temperature problems of your hair tool, such as not reaching the declared temperature, overheating, losing temperatures automatically, or in case it does not heat.

b. Problems in the cable of your product, such as that when moving your electric one it turns off.

c. Problems with the plates of your iron, such as one of them stopping heating.

The guarantee does not cover problems related to:

a. Damages due to misuse or deterioration of the product (Falls, improper application of products)

b. Wires chewed by pets or burned.

c. Plates with fractures.

In the event that you are not in any of the above options, you can make use of our technical service, it is an additional service that we offer to ensure that all Divanty users can enjoy their products even when an accident has occurred (eg: broken plate, broken cable, etc.), this service has an additional cost depending on the damage, please contact info@PYTcolombia.com for more information about the cost.



To apply the guarantees, the following steps must be completed:

Send the product that requires service to the main office in Medellín at the following address: Carre 45 # 7 84, Patio bonito - El Poblado.

How should the product be shipped?
Preferably in its original packaging.

Shipping and alternate costs: Please include the payment of the shipment in cash or the cost of technical service to the carrier, if applicable.


Remember: You must send attached a photocopy of the purchase order with a date less than or equal to that corresponding to your tool. *Only the photocopy of the original purchase order will act as valid proof to use the guarantee.*


Do you have any doubt? Contact us! Write to us at info@pytcolombia.com or Whatsapp (+57) 4 6048231

Right of withdrawal.

The return of the money in exercise of the Right of Withdrawal will be made no later than twenty (20) business days from the moment the product returns to our warehouse, in the case of credit card or debit card it will be ten (10 ) business days.